Terms &
Conditions

Greece is a very safe destination with minimal to zero chances of theft, burglaries and attacks on tourists!

By booking an RV or a Yacht with us you are having 24/7 road assistance for every rental.

In addition, you can call us or send a message at any time and day for information, advice or any problems you may have. If necessary, we will come for help wherever you are. In case of a mechanical problem we will replace it and refund you the cost difference, if there is one or even refund you for any accommodation expenses that might occur.

All of our RVs & Yachts have insurance included in the price. In a a case of an accident you are covered for any kind of damage to the other vehicle or passengers, even if it is your fault. If you want to be covered also for the damage caused by your fault to your hired Luna RV* (excess for the security deposit money), we propose to you to rent an RV with full insurance-Zen or upgrade your insurance.

  • You will be driving an unfamiliar vehicle in a foreign country so please note that road rules and conditions may differ from what you are expecting
  • You will be responsible for any new damage to our van unless you have upgraded to our “Zen” policy per below
  • And most importantly, taking full insurance also gives you peace of mind when you’re travelling
  •  

KARMA

Third party insurance*

Road Assistance / Windows Insurance / Additional Driver
Free

1.000€ Security Deposit Bond frozen on credit card

 

ZEN

Full insurance*

No liability for damage.

You pay 25€ per day

1000€ for RVs – 3000€ for Yachts Security Deposit Bond frozen on credit card with excess

 

*Total lost cost is different for every RV

**Our Yachts come always with full “zen” type insurance

! Please note – our insurance policies cover the RV & Yacht only. We highly recommend you have your own travel insurance for your personal belongings.

 

What is the difference between third party insurance “Karma” and full insurance “Zen”?

Full insurance covers you for accidental damage caused by you or others. It can also cover expenses arising from legal action brought against you following a road accident.

Third party insurance means that if a third party (another vehicle) crashes at you on their fault we are covered and so do you.  In case an accident it’s your fault though insurance covers you for third parties (other vehicles) damages but not for the ones made in your vehicle.

Damage by fire or theft, vandalism, windscreen repair or replacement cover, and car stereo theft are also covered from both types of insurances.

 

What are the benefits of full insurance “Zen”?

  • Allows you to claim for accidents that are your fault
  • If your RV is stolen,  insurance pays to replace it
  • If your RV has been damaged and fault can’t be proven, will cover the damage. This would apply where, for example, you return to your car to find that someone has hit it and driven off without leaving their contact details.
  • It provides peace of mind

You need to have a valid driver’s simple license category B for at least 3 consecutive years to rent one of our RV campers.

A security deposit – bond (see insurance type above), is required prior check in or upon check in the latest and will cover any damage and/or loss of the RV or Yacht and its equipment during the road trip. The security deposit is fully refundable if no damage was inspected during the check-out. Please note that you will need to have sufficient funds in your credit card to freeze the bond amount when you collect the campervan.  The funds will be frozen for the entire duration of your trip and will be released upon return.

​Free transfer from/to Athens airport-Luna Athens Base

Free transfer from/ Chania airport-Luna Crete Base

One way fees on charge:

Heraklion €100

Rethymno €70

Athens Center €60

Pireaus €40

 

** In case of Athens to Chania or Chania to Athens transfer there might be an additional fee, upon pre booking notice.

* In any other case and upon request it is 1€/km from our base in Chania or Athens.

 

One Way Fees (from to Alimos Marina):

Lavrion €150

Skiathos €800

Paros €650

Santorini €850

Kos / Rhodes €1.200

Lefkas €1.400

Early Bird 5% (until 28.02 through our website only for over 1week for bookings)

​Two Weeks Booking 5%

​Three Weeks Booking 10%

​Repeated Client 5% ( for booking through our website only)

Luna Challenge 5%

*Maximum possible Discount 15%

RVs

Check-in time: 08:00 – 00.00

​Check-out time: 12:00 (noon) | failure to do so will be subject to additional charges

Early check in (under request) from 00.00 till 08.00 is subjected to half day extra fee

Late check out (under request) from 13.00 till 20.00 is subjected to half day extra fee

Yachts

Embarkation time: 17:00 hrs

Disembarkation time: 09:00 hrs

Obligatory, the yacht must return in the base the day before, the latest at 18:00 hrs (failure to do so will lead to service charge)

Note 1 : Guaranteed Early Check in means that we offer embarkation at 14.00 begin the check in at that time. Although Luna Yacht provides guaranteed early check this might not be possible if the yacht needs repairs or arrival from previous charter is delayed due to weather. If early check is not possible then guests are not charged.

Note 2: Airport transfer from 24.00 to 06.00 is charged at a different rate

  • All prices in European Euro (€)
  • 50% of the total booking fee due and payable upon reservation to confirm booking
  • Prices include local taxes and VAT (these are subject to change without prior notice. Should any changes in applicable tax legislation take place after booking, that result in change of total amount(s) due, then the difference will be credited or debited)
  • Balance 50% payment 1 month at least prior to check-in. (Read about calcelation police topic)
  • Payment of booking fee can be made via credit / debit cards (VISA or MasterCard, not American express), via bank transfer, PayPal or cash
  • Extras are payable with the booking or prior to check-in or at check in in cash

Step 1: Check availability of the RV or Yacht of your choice through the calendar (if the date is visible, it means that it is available for those dates, hooray!).

Step 2: If the RV or Yacht is available for the chosen period, proceed to the next step and enter your check in/out dates and pick up time. Drop of time is at 12.00. 

Step 3: Choose any optional basic or extra equipment and/or interest in additional sports activities/experiences and upgrade your RV camper insurance if you want.

Step 4: Read and agree to the terms and conditions and then press the quote button to add your personal information (email, name, tel etc) and also write any special demands you may have, for your request to be pending. You can always contact us via email.

Step 5: If your request is accepted you will get will receive a confirmation from us as soon as possible, with your booking reference, reservations details, final discounts (early booking, repeated client) and invoice of your payment through bank transfer (safest way without giving on line your cars number) or through our POS system.

Step 6: You have 48 hours to make your 50% payment after step 5. Alternatively, contact us via email, if you face any difficulty.

Step 7: Make your 50% payment to finalize your booking (you may select to pay with credit card or by bank transfer or even cash by check in).

Step 8: Once we’ve received your payment, we’ll send you your final Completed email notice plus the link to our travel guide and road trip network of partners. Be advised that no payment or flight bookings should be made until you have received the final confirmation email notice of Completed from Luna Trips.

Step 9: The balance (the remaining amount of 50%) and the Security Deposit Bond must be paid one week before check-in.

Step 10: You will complete the booking by signing the contract. Then we will spend time to plan your trip, if you like doing so.

  • Bank transfer: Luna Trips bank account details are provided upon the booking confirmation and accept payment in the form of bank/wire transfer. If payment is made via bank transfer, it is the guest’s responsibility to ensure that the correct amount is transferred (in reference to exchange rates for EUR (€) prices).
  • Credit card(s): Credit cards which are usually accepted by Luna Trips are “Mastercard” and “Visa” (warning: payment using credit card is accepted in accordance to the limits authorized by your credit card issuer). The credit card holder must be identified as the charterer (the “main renter” as mentioned on the booking agreement) OR needs to have written consent, in the form of a third party authorization form, for payment made with someone else’s credit card.

Fuel, water, provisions, organized camping fees.

No fees apply within 24 hours!
You can modify or cancel your reservation online after it is confirmed, provided that this is done within 24 hours of the original booking confirmation. To modify or cancel a booking, you need to contact Luna Trips RVs & Yachts customer service directly by email.

  • More than 6 months before check-in: 10% cancellation fee will be charged
  • From 6 months to 8 weeks before check-in: 30% cancellation fee will be charged
  • 8 weeks to 4 weeks before check-in: 50% cancellation fee will be charged
  • Less than 4 weeks before check-in: 100% cancellation fee will be charged (no refund).

*Service fee is never included in the refund

Important: We always try to find a solution for our customers whenever a problem occurs. As soon as you realize that you might cancel the booking please get in touch. We are always happy to help.

Probably the roads of Greece are different to what you’re used to. Distances may seem short on the map, but our roads can be narrower than you’re used to, inclined or with a lot of turns. Before you begin your journey, learn more about what’s different about driving in Greece:

For example:

  • we drive on the right-hand side of the road.
  • our roads are narrower, more winding and sometimes steeper than you might expect.
  • not all roads have great lighting.
  • seat belts are compulsory for everyone in the RV camper.
  • it’s illegal to use a mobile phone or smoking while driving
  • driving while wearing sleepers of flip-flops instead of shoes should be avoided

We want you to have a great trip and arrive safely at your destination, so make sure you allow plenty of time and take regular breaks. The trip may be slower, but the scenery is amazing, so take your time and enjoy your journey.

Avoid fatigue

If you’re tired, you’re much more likely to have an accident. Before driving, allow plenty of time to rest when you first arrive in Greece and make sure you get as much rest as you need before each long drive. In addition, allow yourself enough time to drive safely between your destinations. If you find your attention limited while driving, pull over to the roadside and take a rest into your RV camper.

Watch your speed

Excessive speed is one of the main causes of death or serious accidents on our roads.

If there is a line of traffic behind you, find a safe place to pull over and let them go past.

Alcohol and drugs

Alcohol and drugs, including some drugs given to you by a doctor, can seriously affect your driving. They can slow your reaction times and affect your senses. You risk causing serious injury to yourself and other people, if you drive under the influence of alcohol or drugs.

If you have any questions at all please let us know – your safety is incredibly important to us and we’re here to help!